Shipping and Returns

We ship door-to-door in South Africa using our preferred courier partner.

  • Orders will only be shipped once full payment has been received.
  • When your order is shipped, you will receive an email containing a tracking number and dispatch confirmation. 
  • Shipping time is typically 2-4 working days.
  • Working days are Monday - Friday from 8 am - 5 pm, excluding public holidays.
  • Please make sure you are available to sign for your delivery.

Returns

Items which are unopened may be returned to Justinature within 7 days after delivery.  The customer shall be responsible for the cost of shipping the returned goods and must ensure goods are carefully packaged to avoid damage in transit. 

Justinature will not accept products which have been opened or used.

Refunds will not be issued until the returned stock has been received and inspected.

TO RETURN YOUR PURCHASE, PLEASE FOLLOW THESE STEPS:

To return an item(s) please email us at admin@justinature.com stating that you would like to return your purchase. You will also need to include:

  • your order number
  • the item(s) you would like to return
  • the reason for your return

We will then issue you with a returns note which must be included with your returning item(s). 

A refund is based on the amount you paid for the item, excluding the delivery costs.